Complaints

At Denk Pharma, our primary objective is to ensure product quality and patient safety. Our Quality Management System (QMS) outlines guidelines and procedures to guarantee that finished medicinal products are manufactured according to GMP standards and distributed according to GDP standards.

Please enable JavaScript in your browser to complete this form.

Company name *

If not applicable please insert: N/A

Contact person *

Email *

Denk Pharma invoice number (4xxxxx)

If not applicable please insert: N/A

Denk Pharma order number (2xxxxx) *

If not applicable please insert: N/A

Date of delivery *

Type of complaint *

Product *

Please list all affected items, e.g. „product 1, product 2, …“

Batches and claimed quantities *

Please list all affected batches & claimed quantities, e.g. „batch 3609 QTY 10, batch 20005734 QTY 6, …“

Carton numbers

Please indicate all affected cartons, e.g. „2, 4, …“

Were the large cartons originally/ completely sealed? *

Carton or videos

Which tape was originally used to seal the large cartons? *

Denk Pharma branded tape
Tape without brand
N/A

Were the small cartons originally/ completely sealed? *

Which tape was originally used to seal the small cartons? *

Denk Pharma branded tape
Tape without brand
N/A

Which stickers did you notice on the cartons? *

Additional information

Photos and/ or videos *

Click or drag files to this area to upload. You can upload up to 5 files.

Please take photos and/ or videos of the large & small cartons (inside & outside), labels, damaged cartons & boxes, defective products.

Product *

Please list all affected items, e.g. „product 1, product 2, …“

Batches and claimed quantities *

Please list all affected batches & claimed quantities, e.g. „batch 3609 QTY 10, batch 20005734 QTY 6, …“

Carton numbers

Please indicate all affected cartons, e.g. „2, 4, …“

Description of the product defect *

Photos and/ or videos

Click or drag files to this area to upload. You can upload up to 5 files.

Please take photos and/ or videos of the large & small cartons (inside & outside), labels, damaged cartons & boxes, defective products.

Product *

Please list all affected items, e.g. „product 1, product 2, …“

Batches and claimed quantities *

Please list all affected batches & claimed quantities, e.g. „batch 3609 QTY 10, batch 20005734 QTY 6, …“

Carton numbers

Please indicate all affected cartons, e.g. „2, 4, …“

Additional information

Photos and/ or videos

Click or drag files to this area to upload. You can upload up to 5 files.

Please take photos and/ or videos of the large & small cartons (inside & outside), labels, damaged cartons & boxes, defective products.

Product *

Please list all affected items, e.g. „product 1, product 2, …“

Batches and claimed quantities *

Please list all affected batches & claimed quantities, e.g. „batch 3609 QTY 10, batch 20005734 QTY 6, …“

Carton numbers

Please indicate all affected cartons, e.g. „2, 4, …“

Additional information

Photos and/ or videos *

Click or drag files to this area to upload. You can upload up to 5 files.

Please take photos and/ or videos of the large & small cartons (inside & outside), labels, damaged cartons & boxes, defective products.

Complaints

Denk Pharma

Note on the product portfolio