{"id":10682,"date":"2024-05-29T14:28:49","date_gmt":"2024-05-29T12:28:49","guid":{"rendered":"https:\/\/www.denkpharma.com\/politica-de-devoluciones\/"},"modified":"2026-07-28T13:20:16","modified_gmt":"2026-07-28T11:20:16","slug":"politica-de-devoluciones","status":"publish","type":"page","link":"https:\/\/www.denkpharma.com\/es\/politica-de-devoluciones\/","title":{"rendered":"Pol\u00edtica de devoluciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10682\" class=\"elementor elementor-10682 elementor-2534\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-171af02 e-flex e-con-boxed e-con e-parent\" data-id=\"171af02\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_is_slider_enabled&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f5bc46 elementor-widget elementor-widget-heading\" data-id=\"9f5bc46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de devoluciones<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc91aea elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"dc91aea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Denk Pharma ofrece un servicio para la tramitaci\u00f3n eficaz de las devoluciones.<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be0343d e-flex e-con-boxed e-con e-parent\" data-id=\"be0343d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_is_slider_enabled&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a035a6 elementor-widget elementor-widget-heading\" data-id=\"7a035a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Denk Pharma Pol\u00edtica de devoluciones 2024<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce34d41 elementor-widget elementor-widget-text-editor\" data-id=\"ce34d41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Mayoristas y farmacias en suministro directo.<br \/>\nEn vigor desde el 01.04.2023 hasta su revocaci\u00f3n. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e7a3a20 e-flex e-con-boxed e-con e-parent\" data-id=\"e7a3a20\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_is_slider_enabled&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2656578 elementor-widget elementor-widget-heading\" data-id=\"2656578\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Compra directa<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-782a5f7 elementor-widget elementor-widget-n-accordion\" data-id=\"782a5f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1260\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1260\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> En caso de compra directa <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"icon icon-minus-sharp-light\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"icon icon-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1260\" class=\"elementor-element elementor-element-22d911e e-con-full e-flex e-con e-child\" data-id=\"22d911e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_is_slider_enabled&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d428360 elementor-widget elementor-widget-text-editor\" data-id=\"d428360\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>En caso de <span id=\"subline\">compra directa<\/span>, te pedimos que <span id=\"subline\">destruyas t\u00fa mismo la mercanc\u00eda <\/span> <\/p>\n<p>1. declaraci\u00f3n de destrucci\u00f3n (incl. lote) &amp;<\/p>\n<p>2\u00aa factura \/ solicitud de abono (incl. n\u00famero de albar\u00e1n y fecha)<\/p>\n<p>al n\u00famero de fax: 089 \/ 230 029 349 o a la direcci\u00f3n de correo electr\u00f3nico<br \/><a href=\"mailto:deutschland@denkpharma.de\">deutschland@denkpharma.de.<\/a><\/p>\n<p>Atenci\u00f3n: en el curso de la autodestrucci\u00f3n, existe la obligaci\u00f3n de desactivar el n\u00famero de serializaci\u00f3n correspondiente.<\/p>\n<p>Nota: En caso de devoluci\u00f3n f\u00edsica de la mercanc\u00eda a nuestro almac\u00e9n SK Pharma, no reembolsaremos los gastos de env\u00edo y cobraremos unos gastos de gesti\u00f3n de 9,95 euros.<\/p>\n<p>Una vez que se hayan producido los siguientes eventos, concederemos un reembolso del 100% por compras directas <span id=\"subline\">dentro del mismo a\u00f1o natural<\/span>:<\/p>\n<ul>\n<li>Da\u00f1os durante el transporte<\/li>\n<li>Mercanc\u00edas con un plazo restante inferior a tres meses<\/li>\n<li>Productos caducados<\/li>\n<li>Mercanc\u00edas EBV tras la expiraci\u00f3n del derecho de devoluci\u00f3n<\/li>\n<li>Art\u00edculos en venta (AV)<\/li>\n<li>Defecto de calidad\/rotura del precinto (ponte en contacto con nosotros <span id=\"subline\">antes de destruirlo<\/span>)<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1261\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1261\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Retiradas <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"icon icon-minus-sharp-light\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"icon icon-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1261\" class=\"elementor-element elementor-element-de9eddd e-con-full e-flex e-con e-child\" data-id=\"de9eddd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_is_slider_enabled&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcbbb81 elementor-widget elementor-widget-text-editor\" data-id=\"fcbbb81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Las retiradas del fabricante se reembolsan al 100% mediante nota de cr\u00e9dito.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1262\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1262\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Entregas incorrectas <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"icon icon-minus-sharp-light\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"icon icon-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1262\" class=\"elementor-element elementor-element-5625b7a e-con-full e-flex e-con e-child\" data-id=\"5625b7a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_is_slider_enabled&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ee842d elementor-widget elementor-widget-text-editor\" data-id=\"2ee842d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Las entregas incorrectas se reembolsar\u00e1n al 100% mediante nota de cr\u00e9dito, ponte en contacto con nosotros para solicitar el reembolso.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-db8d2a9 e-flex e-con-boxed e-con e-parent\" data-id=\"db8d2a9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_is_slider_enabled&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00dbab6 elementor-widget elementor-widget-heading\" data-id=\"00dbab6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ponte en contacto con<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3d63e1 elementor-widget elementor-widget-n-accordion\" data-id=\"d3d63e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2220\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2220\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> As\u00ed es como puedes ponerte en contacto <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"icon icon-minus-sharp-light\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"icon icon-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2220\" class=\"elementor-element elementor-element-da9d6c1 e-con-full e-flex e-con e-child\" data-id=\"da9d6c1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_is_slider_enabled&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-efd11dc elementor-widget elementor-widget-text-editor\" data-id=\"efd11dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Tel\u00e9fono: 089 \/ 23 00 29 &#8211; 315<\/p>\n<p>N\u00famero de fax: 089 \/ 23 00 29 &#8211; 349<br \/>Correo electr\u00f3nico: <a href=\"mailto:deutschland@denkpharma.de\">deutschland@denkpharma.de<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00d8d68 elementor-widget elementor-widget-button\" data-id=\"00d8d68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.denkpharma.com\/es\/contacto\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ir al formulario de contacto<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de devoluciones Denk Pharma ofrece un servicio para la tramitaci\u00f3n eficaz de las devoluciones. Denk Pharma Pol\u00edtica de devoluciones 2024 Mayoristas y farmacias en suministro directo. En vigor desde el 01.04.2023 hasta su revocaci\u00f3n. Compra directa En caso de compra directa En caso de compra directa, te pedimos que destruyas t\u00fa mismo la mercanc\u00eda [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10682","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pol\u00edtica de devoluciones &#8212; DENK PHARMA GmbH &amp; Co. 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